Why project44?

At project44, we’re on a mission to make supply chains work. With Movement, our High-Velocity Supply Chain Platform, project44 optimizes the movement of products globally, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for over 1,300 leading brands across manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas industries. Recently named to Fast Company’s Most Innovative Company’s List, project44 is headquartered in Chicago with a diverse team spanning 19 global offices and growing.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain issues, let’s talk.

About the role:

As an Operations Engineer, you will be responsible for mission critical monitoring to ensure our customers get the best proactive support and incident management.

Key Accountabilities:

• Knowledge of IT monitoring & engagement tools like DataDog, PagerDuty, Grafana, Kibana, etc.
• Responsible for uptime & incident management through monitoring of IT Infrastructure & Application-level alerts.
• Identify automation opportunities in monitoring and contribute to reducing noise in monitoring.
• Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout a reported issue.
• Driving urgency to drive resolution on actionable alerts & incidents identified through monitoring.
• Ability to work in hybrid culture with teams of various sizes in the same/different time zones, and remain highly motivated, productive, and organised.
• Monitoring of support tickets and issues and escalating based on criticality to concerned team's basis pre-defined guidelines
• Diagnosing, troubleshooting, and escalating issues proactively through continuous monitoring
• Participating, with assistance, in customer calls as needed
• Take ownership of expanding internal documentation for process and playbooks

Requirements & Skills:

• BS degree in Information Systems, Computer Science, or equivalent experience
• 0-1 Year in customer-facing technical support, IT support or as a technical engineer
• Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring
• Basic understanding of SQL
• Strong problem-solving skills & Process Oriented
• Excellent time management and multi-tasking skills
• Excellent client-facing, English written and verbal skills

Diversity & Inclusion:

At project44, we are designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We are focused on creating a company where all team members can bring their authentic selves to work every day.

We are building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organisation, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we would love to review your application!

For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you do not meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44:

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.