Build your careerat an Underscore portfolio company
Who We Are
TetraScience is the Scientific Data Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Scientific Data Cloud is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.
Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add high performance team members that authentically and unconditionally embrace our values:
What You Will Do
Reporting to the Chief Executive Officer, the Chief Customer Officer (CCO) must be able to thrive in a fast-moving, high growth environment. This is a highly collaborative role that requires a leader who can evangelize a customer-centric strategic vision - internally and externally - to help customers reach their goals as efficiently as possible. The CCO will drive key metrics related to product utilization, retention and revenue expansion as measured through Logo, Gross Retention Rates (GRR), and Net Dollar Retention (NDR). In doing so, the CCO will ensure the long-term success of TetraScience’s customers.
The CCO will serve as a key member of the TetraScience leadership team to help shape the company’s strategy and business plan, collaborating across the leadership team to ensure all teams and functions are aligned for maximum customer growth and impact.
The ideal candidate for this role has the grit and determination of a builder combined with the proven leadership experience of executing at scale. The target background will have experience from a management consulting / systems integration Life Sciences practice and then in a similar CCO role at a Life Sciences technology company.
No visa sponsorship is available for this position.