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at an Underscore portfolio companySalsify
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
As the Manager of Services Delivery, you will build and oversee a team of Implementation Consultants and Project/Program Managers and be responsible for the operational and financial aspects of professional services delivery. You will drive the achievement of revenue and utilization targets, ensure customer satisfaction, and continuously evolve our practice in line with product developments and customer needs. In this high-visibility role, you will lead the delivery of professional services, coach future leaders, and drive organizational growth through process improvements and strategic initiatives.
You will thrive in this role if you have strong leadership skills to inspire and develop your team, technical acumen to oversee project delivery and provide guidance, a passion for customer outcomes and success, a drive to exceed customer expectations, operational excellence to manage resources and ensure efficient project execution, and exceptional communication and interpersonal skills to collaborate effectively with customers, stakeholders, and internal teams.The Manager of Services Delivery reports directly to the VP, Customer Success and Services.
How You'll Make an Impact:
You'll Enjoy This Role If You Have:
US Benefits -
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Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.