<h2>About the Role</h2> <p>As a Customer Success Engineer, you will lead customer implementations, serve as a trusted technical advisor, and help enterprise customers successfully deploy, adopt, and scale our platform.</p> <p>You will work closely with customers to understand their business objectives, technical requirements, and operational challenges. Partner with Product, Engineering, and Support teams to drive successful outcomes.</p> <p>This is a hands-on technical role that requires the ability to investigate complex customer environments, troubleshoot integrations and infrastructure issues, and guide customers through technical implementations and best practices.</p> <p>The ideal candidate is equally comfortable discussing architecture with engineers, troubleshooting production issues, and building trusted relationships with customer stakeholders.</p> <h2>Why Join Us?</h2> <p>You'll work directly with enterprise customers, solving complex security and identity challenges while helping them successfully deploy and scale our platform.</p> <p>You'll collaborate closely with Product and Engineering teams, giving you direct visibility into customer impact and the opportunity to influence product direction.</p> <p>If you enjoy combining technical problem-solving, customer engagement, and meaningful business impact, we'd love to hear from you.</p> <h2>Responsibilities</h2> <ul> <li>Lead customer onboarding, implementation, and adoption.</li> <li>Serve as the primary technical advisor throughout the customer lifecycle</li> <li>Partner with customers to understand business objectives, technical requirements, and success criteria.</li> <li>Troubleshoot complex technical issues, identify root causes, and drive resolutions in collaboration with Engineering, Product, and Support teams.</li> <li>Guide customers through integrations, deployments, configuration, and operational best practices.</li> <li>Build trusted customer relationships and proactively drive successful outcomes.</li> <li>Create and maintain technical documentation, implementation guides, and customer enablement resources.</li> </ul> <h2>What We're Looking For?</h2> <h3>Experience &amp; Professional Background</h3> <ul> <li>3+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Engineer, Sales Engineer, or similar customer-facing technical role.</li> <li>Experience supporting customers in cybersecurity, identity management, SaaS, or other highly technical environments.</li> <li>Create and maintain technical documentation, implementation guides, and customer enablement resources.</li> <li>Ability to translate business requirements into practical technical solutions.</li> </ul> <h3>Technical Competencies/ Skills</h3> <ul> <li> <p>Strong troubleshooting experience across cloud environments, Linux systems, APIs, networking, databases, and modern application architectures.</p> </li> <li> <p>Experience working with cloud platforms such as AWS; (GCP / Azure is a plus).</p> </li> <li> <p>Familiarity with REST APIs, automation, monitoring tools, Docker, Kubernetes, Git, SQL, Python, and Postman.</p> </li> <li> <p>Working knowledge of technologies such as Python, Git, Docker, Kubernetes, SQL, MongoDB, Grafana, and Postman.</p> </li> <li> <p>Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS, TLS).</p> </li> <li> <p>Knowledge of identity and access management concepts, including SSO, SAML, OAuth, and JWT.</p> </li> </ul> <h3><strong>Nice to Have</strong></h3> <ul> <li>Experience with cybersecurity or identity platforms.</li> <li>Familiarity with cloud-native technologies, Neo4j, Node.js, or Go.</li> <li>Passion for solving customer challenges and delivering exceptional customer experiences.</li> </ul> <p></p>