Product Manager
Hi Marley
At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
We’re looking for a Product Manager to shape the core workflows used by adjusters, supervisors, and admins across mobile, web, and browser platforms. Your mission is to make Hi Marley intuitive, efficient, and delightful by helping adjusters take the next best action on the right claim at the right time while giving supervisors and admins the tools to empower their teams. If you thrive at the intersection of customer needs, technology, and design and bring experience with AI/GenAI solutions, you’ll have a direct impact on how millions of policyholders experience insurance.
What You’ll Do:
- Heavily influences the Adjuster Experience: Drive the roadmap and execution for core workflows that make adjusters more productive, clarify the next best action, and enhance policyholder delight.
- Support Supervisors & Admins: Deliver intuitive management tools for templates, surveys, and notifications to help teams scale efficiently.
- Multi-Platform Delivery: Ensure experiences are cohesive, reliable, and delightful across mobile, web, and browser extension.
- AI-Powered Productivity: Leverage GenAI solutions to reduce manual effort, summarize key actions, and improve adjuster and policyholder experiences.
- Customer Engagement: Speak directly with customers and partners to understand pain points, validate solutions, and guide prioritization.
- Execution & Delivery: Break down work for engineering teams, partner on execution, and lead QA across platforms—ensuring every change meets the high standards of adjusters and carriers.
- Rollout & Change Management: Manage open/closed betas, drive adoption, and collaborate with Support on bug triage and resolution.
- Cross-Functional Partnership: Partner with CSMs, Account Managers, and Support teams to maintain a strong pulse on customer needs and translate insights into actionable roadmaps.
What We’re Looking For:
- 4+ years of product management experience in SaaS, preferably in B2B or B2B2C settings.
- Consistently demonstrate strong QA practices, attention to detail, and accountability for delivering high-quality, reliable user experiences.
- Experience with multi-platform solutions (web, mobile, browser extension).
- Write clear, detailed product requirements and partner with engineering on ticket creation, prioritization, and acceptance criteria.
- Excellent communication skills with the ability to articulate tradeoffs, synthesize complexity, and align diverse stakeholders.
- Define and track success metrics, partnering with analytics to measure feature adoption and iterate based on data.
- Familiarity with structured rollout practices (closed/open betas, phased launches, change management).
- Proven ability to partner across Engineering, Customer Success, Support, Marketing, and Enablement teams to bring new features to market, drive adoption, and ensure successful outcomes for customers.
- Stay current on AI and GenAI trends and partner with engineering and design to experiment with new capabilities that can unlock value for adjusters and policyholders.
- Insurance or fintech SaaS experience is a plus but not required.
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx