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at an Underscore portfolio companyHi Marley
At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
Hi Marley is looking for a detail-oriented, organized, and proactive Customer Operations Specialist to join our growing Customer team. This role is an exciting opportunity to directly impact how we support our carrier partners with data and reporting, streamlining internal tools and practices, and ensuring our customer-facing teams are equipped to deliver exceptional experiences.
You’ll work across teams to maintain operational excellence, manage internal projects, and contribute to strategic improvements that drive measurable results for our customers.
Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.
Key Responsibilities:
Qualifications:
This is a high-visibility, high-impact role at the heart of how we scale our most strategic relationships. You’ll get to work closely with leadership and gain exposure to customer strategy, systems, and metrics — while playing a key part in shaping how we operationalize success.
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx