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Senior Product Manager
Hi Marley
Product
Boston, MA, USA · Remote
Posted on May 31, 2025
At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
We are seeking a strategic and technically-minded Senior Product Manager to lead our Data & Analytics initiatives. You will own the product vision for insights and data across the Hi Marley platform—ensuring accuracy, surfacing actionable insights, and delivering meaningful data experiences that support intelligent, unified communication in insurance.
This role sits within our Platform Team and collaborates closely with Engineering, Analytics, Customer Success, and Go-to-Market teams. You’ll partner across the business to turn raw data into tools our customers and teammates love and trust—spanning infrastructure, insights, and governance.
Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.
What You’ll Do
- Own the Data Product Strategy: Define and execute the roadmap for Hi Marley’s internal and external data products—anchored in company and customer goals.
- Deliver Customer-Facing Insights: Lead the creation of dashboards and embedded analytics experiences that drive clarity and action across insurance workflows.
- Define & Prioritize Instrumentation: Collaborate with Product and Engineering teams to define, prioritize, and validate event tracking, product usage metrics, and other behavioral signals that support product decision-making.
- Ensure Data Accuracy & Completeness: Champion data trust by working with Analytics and Engineering to validate models, ensure reliable pipelines, and enable self-service access to trusted data.
- Support Business Intelligence & Internal Storytelling: Help stakeholders across the company turn data into decisions by designing intuitive metrics, scalable reporting, and proactive insights.
- Guide Infrastructure Investment: Work closely with Data Engineering to prioritize investments in pipelines, orchestration, and modeling that balance long-term scalability with near-term business needs.
- Drive Platform Collaboration: Act as a connective tissue between technical depth and product usability—bringing strong product thinking to internal platform tradeoffs and foundational data systems.
- Uphold Data Privacy & Governance: Partner with security, compliance, and legal teams to shape policies around data retention, secure delivery, access controls, and regulatory requirements.
- Collaborate Across Functions: Influence cross-functional priorities and bring together Engineering, Product, Compliance, Analytics, and Customer Success around a shared platform vision.
- Leverage AI to Add Value: Work with internal AI and product teams to enrich our insights with predictive and conversational intelligence.
What We’re Looking For
- 6+ years of Product Management experience, with a strong focus on data, analytics, or internal platform products
- Proven ability to lead cross-functional product teams and collaborate across engineering, analytics, and compliance functions
- Strong technical fluency—you understand data models, pipelines, orchestration, and can guide architectural tradeoffs
- Experience delivering data products in B2B SaaS, ideally within a regulated industry
- Familiarity with BI platforms such as Looker, Tableau, Power BI, or AWS Quicksight
- A track record of simplifying complex data into intuitive and actionable experiences for customers and internal stakeholders
- Comfort with data governance and lifecycle policies, including privacy, access management, and compliance standards
- Ability to shape and influence long-term platform direction—not just reporting features
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx