Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
We are seeking a strategic and hands-on Director of Product Design to lead our Product Design & UX team in creating exceptional user experiences across our product suite. In this role, you’ll drive the creation of exceptional user experiences that seamlessly connect users and systems, ensuring our UX practices align with both our company’s goals and the needs of our customers.
You’ll manage and mentor a team of talented product designers, collaborating closely with product management and engineering to deliver intuitive, impactful features. As we expand from a texting platform to a full omnichannel communication platform, your leadership will be critical in shaping this evolution. Our goal is to build a product design team that blends front-end development expertise with strong UX and visual design skills, positioning the team for meaningful impact and seamless scalability.We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.
If you thrive in environments where strategic vision meets hands-on execution, we’d love to hear from you.
What You’ll Do
- Leadership & Team Management: Lead, mentor, and grow a team of Product designers, fostering a collaborative and innovative environment. Ensure the team is aligned with company objectives and equipped with the resources and guidance needed to excel.
- Strategic Vision & Execution: Set and communicate a clear product design vision that aligns with the overall product strategy. Advocate for user-centric design principles across the organization and drive the adoption of best practices.
- Collaboration with Product & Engineering: Work closely with product managers and engineering leads to ensure that product design is deeply integrated into the solution discovery process. Facilitate cross-functional collaboration to create seamless and consistent user experiences.
- Hybrid Product Design/ Front-End Engineering Approach: Champion a hybrid approach to product design that incorporates front-end engineering principles. Collaborate with engineering to implement consistent, reusable components and contribute to the development of our design system.
- Design System & Component Library: Oversee the evolution of our design system, ensuring it supports a scalable, maintainable, and consistent user experience across all products. Encourage the team to contribute to and refine shared components, patterns, and design tokens.
- Advocacy & Evangelism: Act as a product design advocate within the company, educating stakeholders on the value of user experience and promoting user-centered design principles. Represent the product design team in executive meetings, ensuring that the user experience is prioritized in decision-making.
- Process Improvement: Continuously evaluate and improve product design processes and workflows to enhance efficiency and quality. Foster a culture of experimentation and iteration, leveraging user feedback and data to refine designs.
What We’re Looking For
- Experience: 8+ years of experience in product design, with at least 3 years in a leadership role managing teams. Experience in SaaS, Enterprise software, or related fields is preferred.
- Technical Skills: Expertise in design tools like Figma, Sketch, or similar. Hands-on experience with front-end technologies (React, CSS, JavaScript) and maintaining design systems through tools like Storybook.
- Leadership Skills: Proven ability to lead and mentor a team, with a track record of building and scaling product design practices within an organization.
- Strategic Thinking: Ability to think strategically about product design and how it aligns with product and business goals. Experience in setting and driving product design vision at a high level.
- Collaboration: Excellent collaboration skills, with the ability to work effectively with cross-functional teams, including product management, engineering, and executive leadership.
- Communication: Strong verbal and written communication skills, with the ability to articulate design decisions and advocate for user-centric solutions.
- Portfolio: A compelling portfolio showcasing your work, including examples of leading product design initiatives, contributing to design systems, and working at the intersection of design and front-end engineering.
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx