Build your careerat an Underscore portfolio company
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
We're seeking a Technical Support Specialist who excels in attention to detail, adept at engaging in technical discussions, and possesses a knack for creative problem-solving. We're not just looking for someone to handle customer reports and bug tracking – our ideal candidate will play a pivotal role in elevating our support processes systematically and innovatively, aiming to redefine and enhance our delivery of exceptional customer experiences. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.
What You’ll Do:
What We're Looking for:
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx