Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent.

Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2's list of 100 fastest-growing software companies.

Position Overview:

We're looking for an Account Manager to join our Revenue team and manage customer relationships within our Velocity segment (companies with 1–500 employees). This role is a blend of renewals, strategic account planning, and expansion. You'll collaborate closely with Customer Success Managers (CSMs) to ensure that customers experience measurable value with Goldcast—and stick with us as they grow.

You’ll be a trusted advisor, proactive problem-solver, and growth partner, helping customers achieve their business goals while meeting your own revenue targets.

What You’ll Do:

• Renewal Management: Lead and execute renewal plans for your accounts. Prepare renewal documents and materials and ensure timely closure of contracts.
• Account Growth: Partner with CSMs to identify expansion opportunities and drive upsells and cross-sells.
• Customer Success Partnership: Work hand-in-hand with Customer Success to ensure a seamless customer journey—from onboarding to engagement to renewal.
• Data-Driven Strategy: Use customer usage data and event engagement insights to build impactful, customized renewal and expansion plans.
• Strategic Account Planning: Build account plans that reflect both customer needs and company growth objectives.
• Negotiation: Manage renewal and expansion contract negotiations with empathy and business acumen.
• Cross-Functional Collaboration: Work with Product, Support, and Marketing teams to surface customer feedback and improve the overall experience.
• Performance Reporting: Track and report on key metrics like renewal rate, churn, and expansion revenue.

You’ll Thrive in This Role If You...

• Are Revenue-Driven: You have a background in sales or account management and enjoy meeting and exceeding targets.
• Think Ahead: You anticipate customer needs and identify opportunities before they arise.
• Are a Skilled Communicator: You can explain complex ideas clearly and comfortably handle high-stakes conversations.
• Build Strong Relationships: You create trust-based partnerships with customers and internal teams alike.
• Use Data to Drive Decisions: You don’t guess—you analyze.
• Problem Solve Creatively: You’re resourceful and focused on solutions, not obstacles.
• Manage Your Time Well: You balance competing priorities without sacrificing quality.

Who you are:

We understand that talent comes from many different backgrounds. Even if you don’t meet 100% of the requirements, we encourage you to apply.

• 3+ years of experience in account management or a related sales role—ideally in SaaS, tech, or B2B environments
• Proven success in renewals, upselling, or quota-based account growth
• Strong communication and presentation skills
• Experience working cross-functionally with success, product, and marketing teams
• A collaborative, empathetic, and customer-first mindset
• Bachelor’s degree or equivalent work experience

Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development. The salary range for this role is $60,000 - $70,000 plus commission, with flexibility based on the candidate's qualifications and experience. Additionally, we provide a comprehensive benefits package.

Goldcast.io is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.