Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent.

Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2's list of 100 fastest-growing software companies.

Position Overview:

We are seeking an experienced Enterprise Account Manager to manage commercial needs for our Mid-Market & Enterprise accounts, typically large corporations with complex needs. This role involves renewing customer accounts, developing renewal strategies, and driving business expansion. The Enterprise Account Manager will collaborate closely with Customer Success Managers to ensure a seamless customer journey and identify growth opportunities.

What You’ll Do:

• Account Renewal: Develop and execute renewal strategies for enterprise accounts, including creating renewal-related presentations, decks, and paperwork.
• Business Expansion: Identify and drive expansion opportunities within existing enterprise accounts, working collaboratively with Customer Success Managers.
• Customer Partnership: Partner with Customer Success Managers to ensure successful onboarding, engagement, and satisfaction throughout the customer journey.
• Data Analysis: Utilize event and engagement data to inform renewal strategies and identify growth opportunities.
• Strategic Planning: Develop and implement strategic account plans to achieve business objectives and growth targets.
• Contract Negotiation: Handle contract negotiations and renewals to ensure favorable terms for both the company and the customer.
• Cross-Functional Collaboration: Work closely with marketing, product, and support teams to enhance customer experiences and resolve issues.
• Performance Reporting: Provide regular reports on account performance, renewal rates, and expansion activities to senior management.

Who you are:

We understand that talent comes from many different backgrounds. Even if you don’t meet 100% of the requirements, we encourage you to apply.

• 5+ years of experience in account management or sales roles, preferably within a SaaS or technology environment.
• Proven track record of managing and growing enterprise accounts.
• Excellent communication and presentation skills, with experience engaging C-suite individuals.
• Strong analytical skills with the ability to leverage data to inform decision-making.
• Ability to build and maintain strong customer relationships.
• Familiarity with enterprise-level processes and structures.
• Collaborative mindset with experience working closely with cross-functional teams.

You’ll Thrive in This Role If You...

1. Are Proactive: You anticipate customer needs and identify opportunities for growth before they arise.
2. Communicate Effectively: You can clearly articulate complex ideas and strategies to both internal teams and external customers, including C-suite executives.
3. Build Relationships: You excel at building and maintaining strong, trust-based relationships with enterprise customers and colleagues.
4. Think Strategically: You are able to develop and implement long-term strategies for account growth and renewal.
5. Problem Solve: You approach challenges with a solutions-oriented mindset, finding creative ways to address issues and improve processes.
6. Manage Time Efficiently: You can juggle multiple enterprise accounts and tasks, prioritizing effectively to meet deadlines and customer expectations.
7. Leverage Data: You utilize data and analytics to inform your decisions, identify trends, and create impactful renewal strategies.

Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development. We provide a comprehensive benefits package.

Goldcast.io is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.