About Goldcast:

Goldcast is an AI-powered B2B Video Content Platform that transforms marketing by putting video and events at the heart of the customer journey. Goldcast addresses the entire video content challenge for marketing teams, from creating video content (events, webinars, podcasts) to amplifying it through our AI Content Lab and AI Search product. These tools help transform content into short-form videos, SEO-enriched blog posts, and targeted distribution across social media and the web, while tracking engagement.

Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400+ great B2B firms as customers including companies like Open AI, 6Sense, LG, Cloudflare, Wiz, Mailchimp, Rippling and were recently featured in G2's list of 100 fastest-growing software companies.

Position Overview:

Goldcast's Account Managers (AMs) are strategic partners for our Mid-Market segment customers (500–2,000 employees). As an AM, you will play a critical role in managing renewals, enabling customers to maximize their investment in the Goldcast platform, and developing strategies for account expansion. Collaborating with Customer Success Managers and engaging with key stakeholders, you’ll drive renewals and uncover new growth opportunities.

What You’ll Do:

• Account Renewal: Develop and execute renewal strategies for each account, including preparing presentations and renewal documents.
• Business Expansion: Identify and pursue opportunities for account growth, partnering with Customer Success Managers and Business Development Representatives.
• Customer Partnership: Partner with Customer Success Managers to support onboarding, engagement, and overall satisfaction.
• Data Utilization: Analyze event and engagement data to inform renewal and growth strategies.
• Strategic Planning: Develop account plans to achieve business goals and drive results.
• Contract Negotiation: Manage contract renewals and negotiations to ensure mutually beneficial terms.
• Cross-Functional Collaboration: Work closely with internal teams (e.g., marketing, product, support) to enhance customer experiences and resolve issues.
• Performance Reporting: Regularly share account performance updates, renewal rates, and growth progress with senior leadership.

Who you are:

• 5+ years of experience in account management or growth roles, ideally in SaaS or technology. You’ve consistently met or exceeded sales and renewal goals and successfully navigated pricing transitions.
• Demonstrated success working with mid-market and enterprise customers (500–2,000 employees). You’re skilled at managing processes, resolving escalations, and delivering customized solutions.
• A track record of driving customer retention and expansion through proactive account strategies. You’re comfortable identifying growth opportunities and developing impactful renewal plans.
• Proficient in analyzing data to uncover trends and inform strategies. You can translate complex metrics into actionable insights.
• Adept at fostering trust-based relationships with customers and internal stakeholders. You clearly articulate ideas and strategies, backed by strong presentation and communication skills.
• Skilled in balancing multiple accounts and competing priorities while meeting deadlines and maintaining high-quality customer experiences.
• A solutions-oriented mindset with experience in creative problem-solving and process improvement. You thrive in navigating complex situations.
• A team-oriented individual who excels in cross-functional initiatives and aligns stakeholders to achieve shared objectives.
• You anticipate customer needs, identify opportunities for growth, and consistently deliver value.
• You’re a forward-thinker who regularly evaluates and improves processes, leveraging collaboration when needed to drive success.

Key Competencies:

• Customer Focus: Consistently prioritizes customer needs, delivering value and ensuring satisfaction.
• Strategic Thinking: Anticipates challenges, identifies growth opportunities, and develops long-term plans for success.
• Data-Driven Decision Making: Utilizes data and analytics to inform strategies and uncover trends.
• Effective Communication: Clearly conveys ideas and builds strong relationships through excellent verbal and written skills.
• Collaboration: Works seamlessly across teams, aligning stakeholders to achieve shared goals.
• Problem-Solving: Develops creative solutions to challenges and implements actionable improvements.
• Time Management: Balances multiple tasks and competing priorities efficiently.
• Adaptability: Thrives in a dynamic environment and embraces challenges as growth opportunities.
• Negotiation: Effectively manages contract renewals and secures favorable outcomes.
• Continuous Improvement: Regularly assesses and refines processes to enhance outcomes.

Compensation:

Goldcast is a remote organization with access to an office in Boston for occasional gatherings.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. The total compensation for this role, including variable pay, is $130K-$170K, with flexibility based on the candidate's qualifications and experience.

How to Apply:

Interested candidates should submit their resume to recruiting@goldcast.io.

**Goldcast.io is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**