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at an Underscore portfolio companyCloudZero
Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That’s why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.
Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization. At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engineers who drive those determinations. To solve this, we’ve built a dynamic, single-page application that answers the complex, data-heavy questions every cloud-based organization needs to ask if they want to grow their company profitably.
To date, we’ve raised over $52 million from leading venture capital firms across the country. We’re solving problems of massive scale, business importance, and complexity in a space that needs it more than ever. We’re growing rapidly and would love for you to be a part of it!
About the Role:
CloudZero is looking for a Customer Success Manager to support the growth of the Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers. A key focal point for the role will be driving a culture of delivering positive business outcomes and an incredible experience for our customers. This role will report into the Director of Customer Success.
Performance for the role will be measured by delivering high net revenue retention, low customer logo churn, high software adoption and high customer satisfaction/net promoter scores for our SaaS platform.
About You:
You are an accomplished Customer Success sales professional with experience in driving software adoption, value realization, and expansion in a B2B SaaS startup software environment. You enjoy working hands-on with customers, speaking to Executive suites, negotiating contracts, but also have a passion for building and scaling teams. You hold yourself accountable for delivering business results for the company and their customers and don’t shy away from quotas and goals resulting in exceptional Gross and Net numbers.
You Will:
Your journey starts with our customers from the sales handoff and through post-sales onboarding and continues through renewal and expansion. You will drive outcomes through responsibilities tied to:
Client Relationship Management:
Gross Retention
Net Retention