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We're hiring a Customer Experience Manager (CEM) to join BusRight as an early member of our growing Customer Success team. As a CEM, you’ll serve as the point person - the BusRight “Concierge” - for customers' end-to-end experience, from onboarding to post-launch support. This role involves building deep relationships with key stakeholders, managing successful customer onboarding and launches, and working closely with our Head of CS to build a scaleable success team. You’ll support a rapidly growing customer base of down-to-earth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.
More than 26 million students ride ~500,000 buses to and from school daily. That operation is managed by under-equipped teams that use pen & paper or legacy software to manage their day-to-day. We’re on a mission to make school buses safer and more efficient for families, schools, and communities nationwide with advanced routing technology, dynamic driver navigation, live GPS tracking, and real-time parent communication.
As a CEM, you’ll serve as the point person - the BusRight “Concierge” - for customers' end-to-end experience, from onboarding to post-launch support. You’ll build deep relationships with clients, support and troubleshoot their product experience, and be a conduit for customer feedback across the team.